Seoul, South Korea – The Ministry of Science and ICT (MSIT) and the Korea Internet & Security Agency (KISA) have jointly announced the launch of a new hotline dedicated to addressing grievances and harms related to artificial intelligence (AI) services. The hotline, accessible through the online complaint center Helpos (www.helpos.kr), is designed to provide a centralized platform for individuals to report incidents involving AI-powered technologies.

The types of issues that can be reported to the hotline include:

Deepfakes and Misinformation: The creation and dissemination of deepfake videos or other AI-generated content used to defame individuals or spread false information.
Privacy Violations: Unauthorized collection and use of personal data by AI-powered voice recognition systems or other AI applications.
Intellectual Property Infringement: The unauthorized use of copyrighted materials or personal data during AI training processes.
Digital Sex Crimes: The creation and distribution of non-consensual intimate images or videos using AI-generated deepfakes.
Cybercrimes: Financial fraud or other cybercrimes facilitated by AI-powered tools.
Bias and Discrimination: The creation and dissemination of AI-generated content that promotes hate speech or discrimination.
Low-Quality Services: The provision of subpar AI services due to insufficient training data or other technical limitations.
Billing Disputes: Disputes related to AI-powered communication services, such as unexpected charges or billing errors.
The hotline is divided into two main categories: "AI Harm Reports" for incidents involving illegal or harmful use of AI, and "AI Complaint Reports" for general complaints or concerns about AI services.

Before filing an AI harm report, users can consult with the 365 Center's customer service representatives for guidance on the reporting process. Once a report is filed, the center will investigate the matter and provide updates to the complainant.

The MSIT plans to utilize the data collected through the hotline to develop more effective policies and regulations for AI services. By collaborating with the National Police Agency, the Financial Services Commission, and other relevant agencies, the MSIT aims to streamline the reporting process and enhance consumer protection.

The establishment of this new hotline underscores South Korea's commitment to addressing the growing challenges posed by AI technologies while promoting responsible innovation.

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