Copenhagen, Denmark – In a historic move reflecting the rapid digitalization of society, Denmark's state-run postal service, PostNord, has announced it will cease all letter deliveries by the end of 2025. This decision marks the end of a 400-year-old service, prompted by a staggering 90% decline in letter volumes since the start of the 21st century.

The gradual removal of Denmark’s 1,500 post boxes is set to commence in June, signaling the physical manifestation of this digital transition. Transport Minister Thomas Danielsen has reassured the public that mail services will persist, emphasizing the presence of a "free market for both letters and parcels."

This decision by PostNord underscores a broader trend across Europe, where traditional postal services are grappling with the drastic reduction in letter volumes. Notably, Germany's Deutsche Post recently announced plans to cut 8,000 jobs to mitigate similar challenges.

Denmark, a nation renowned for its high level of digitalization, has witnessed a dramatic shift towards electronic communication. With widespread adoption of digital platforms for everything from banking to government correspondence, the reliance on physical mail has diminished significantly. The number of letters handled by PostNord has plummeted from 1.4 billion at the turn of the century to a mere 110 million last year.

PostNord will now pivot its focus towards parcel deliveries, reflecting the growing demand for e-commerce services. Customers with unused postage stamps purchased in 2023 or 2024 will be eligible for refunds during a limited period in 2026.

The decision, however, carries significant implications for PostNord’s workforce, with 1,500 employees facing potential job losses out of a total of 4,600. Employee Anders Raun Mikkelsen expressed deep concern for his colleagues, highlighting the uncertainty they now face.

While 95% of Danes utilize the Digital Post service, concerns have been raised about the impact on the remaining 5%, particularly elderly citizens who rely on physical mail for critical communications such as hospital appointments and healthcare decisions. Marlene Rishoj Cordes of DaneAge (Aeldre Sagen) emphasized the vulnerability of these individuals.

PostNord’s financial struggles, including recent deficits, have contributed to this strategic shift. Critics, such as MP Pelle Dragsted, attribute the decline to privatization and increased postage costs, which have further discouraged letter usage. The 2024 Postal Act, which opened the market to private competition and introduced VAT on mail, has exacerbated these challenges.

Kim Pedersen, Managing Director of PostNord Denmark, noted that the rapid pace of digitalization has led to an unprecedented 30% drop in letter volumes within the past year alone.

PostNord, jointly owned by Denmark and Sweden, will now concentrate on adapting to the evolving landscape of postal services, focusing on parcel delivery to meet the demands of a digital-first society.